LMS FOR CUSTOMER TRAINING

A customer training LMS that cuts support tickets and grows adoption

Teach customers to use your product with short courses, live onboarding sessions and certifications, in an academy that carries your brand and keeps each customer account separate.

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Your own brandLive and self-pacedWeb and mobileTests and certificates

What a customer training LMS does

A customer training LMS (also called a customer education platform) delivers product training to your customers rather than your employees. It onboards new accounts, teaches features, certifies power users and shows which customers are learning, so your product gets used and renewed.

Customers who understand a product use more of it, raise fewer basic support tickets and are easier to renew. The trouble is that one-to-one onboarding calls do not scale. An academy lets every new user learn the same way, at their own pace, with live sessions for the questions that need a person.

What to put in a customer academy

Getting started paths for each role that uses your product: admin, everyday user, manager.
Feature courses tied to the tasks customers actually do, not to menu structure.
Live onboarding and webinars for new accounts and new releases, with recordings for later.
Certifications for power users and partners, with a test and a certificate.
Help content that support can link to instead of writing the same answer again.
Partner training LMS
Customer training LMS

What customer training needs from an LMS

Need	On AcadifyLab
Separate space for each customer account	Separate client organisations on higher plans, with per-organisation reports on the top plan
Access that follows the account	Sign-ups limited to a customer's email domain on higher plans
Your brand, not the LMS vendor's	Your logo, colours and domain; no AcadifyLab branding on higher plans
Live onboarding	Zoom and Google Meet sessions with automatic attendance
Certification	Tests graded automatically and certificates on completion
Link to your CRM or product	API access and webhooks; custom integrations on the top plan
Paid training	Payments built in, if you charge for premium courses or certification

Measuring whether it works

Track course completion and certification by account, attendance at onboarding sessions, and compare support tickets and product usage for trained and untrained customers. Our customer education blueprint covers the programme design, and learning analytics covers what to measure.

Getting started

Pick the one task every new customer must master in week one and build a short course around it.
Add a live welcome session for new accounts each week.
Link the course from your onboarding emails and help centre.
After a month, compare early usage for customers who completed it against those who did not.

Customer training LMS questions

What is the difference between customer training and employee training?

Employee training teaches your own staff. Customer training teaches the people who buy your product to use it well, usually in a branded academy kept separate for each customer account.

Can each customer see only their own courses and results?

Yes. Higher plans keep client organisations separate, and the top plan adds reports for each organisation.

Can we charge for training or certification?

Yes. Payments are built in, so you can offer free onboarding and paid certification side by side.

Can the academy connect to our CRM?

API access and webhooks are available from the second plan, and the top plan includes custom integration work.